Careers at CogniSoft offer an exceptional working environment in our dedicated team.
CogniSoft is a leading provider of secure, web-based case management software widely used throughout UK Government departments, local authorities and commercial organisations.
Our applications are developed to provide efficiencies and improve data management for providers of work-based learning, employment, guidance and support services. Learn more about our web-based applications, YETI and IO.
Application Support Consultant
We are currently recruiting for an exciting new role which would ideally suit a Skills professional with a background in apprenticeship returns or work-based learning administration.
If you have experience as a Training Centre Manager, a Skills Compliance Manager, an NVQ Assessor or Careers Adviser, or you think your background might cover the ESFA SILR returns and MI skill set we’re looking for, please contact us to discuss further.
This role is ideally suited to those who have worked within the Skills sector or careers advice, who may be looking for a change in direction, as the role also requires the successful candidate to be experienced at competent at working within our customers’ business area.
This is the ideal opportunity for a customer-focused professional, interested in IT or interest with databases or internal support of Learner Management systems.
As an Application Support Consultant, you will be responsible for providing application support to external customers and assisting them with our web-based software via the telephone or by email.
The role involves answering application queries in line with skills sector or careers business knowledge, diagnosing issues and occasionally testing new releases.
Taking ownership of users’ issues, you will ensure that a high level of customer service is delivered at all times. Responding to enquires in an efficient and friendly manner, you will help to resolve practical issues and software problems and refer escalated issues to our software developers whilst still maintaining the running of the support job.
We will provide full in-house training and support on the application to ensure you are knowledgeable and comfortable in assisting our customers.
The successful candidate will benefit from a friendly working environment and superb potential for career development.
For more information please contact firstname.lastname@example.org or call 0161 777 2900.