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How to prevent digital isolation

The societal demand to diversify digital technology to keep up with our fast-paced lives led to the notion that digital isolation is an issue that only affects the older generation and the vulnerable. However, digital isolation has become more prevalent across various socioeconomic groups since the pandemic.

Who is affected by digital isolation? 

In short digital isolation can affect anyone; this is because it doesn’t necessarily mean that an individual chooses not or doesn’t know how to use technology. Digital isolation also covers how much access an individual has to the internet and digital media. 

For instance, an individual may own a smartphone or tablet but may only have access to mobile data rather than full speed broadband, making it challenging to utilise software-based programmes. Moreover, some people may not have any digital technology at all. 

A shift in how we use digital technology 

The use of digital technology has changed the way we work, and we were able to see the benefits of this over the past two years. But it is also essential to recognise that not everyone can reap these benefits. With many work programmes and employability services going fully digital, providers need to consider ways to combat digital isolation and improve accessibility to ensure no one gets left behind.

Only providing access won’t solve the problem.

Although libraries across the UK offer free access to computers, individuals who do not know how to use computers will require additional support. A problem heightened for computer novices in receipt of Universal Credit, who risk sanctions if they fail to prove that they are looking for a job through an online universal credit journal.

Employability hubs 

Ran by local authorities, charities and educational providers, employability hubs provide individuals with free access and support while looking for employment. 

Employability hubs offer many benefits, including a personalised plan to help individuals reach their career goals and track their progress. Other services on offer include:

  • CV and job application support
  • Advice and support with online welfare services 
  • Courses to build key skills

An additional benefit to employability hubs is that they offer in-person and online programmes ensuring that everyone has access. At CogniSoft we provide case management systems for employability providers to ensure that they are able to deliver the best service to their users to ensure the most successful outcomes. Get in touch to see how we can help call us on 0161 777 2900

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