Case Study: Mencap

Mencap Logo


Mencap are passionate about changing the world for everyone with a learning disability and we deliver various programs to support our interns, including an ESFA funded program.

Therefore, we needed a system that was capable of recording multiple contracts, maintaining records for the ESFA (Education and Skills Funding Agency) audits, as well as tracking learner progress and attendance.

The challenge

The main challenge Mencap faced was our previous basic learner management system did not meet all our needs.

We had to implement various fixes and workarounds using Excel spreadsheets, which made it extremely difficult to generate reports efficiently.

The solution

During our search for a learner management system, we discovered YETI, which proved to be the best solution for us.

One of the significant benefits YETI handled was the ILR (Individualised Learner Record) updates for our ESFA submissions. This streamlined the reporting process and ensured compliance with the guidelines.

Why choose CogniSoft

YETI excelled in tracking attendance according to the guidelines, which was crucial for our programs. The platform’s flexibility allowed us to encompass other programs as well, making it an all-in-one solution for our diverse needs. It’s worth noting that YETI stood out as one of the few learner platforms capable of fulfilling all these requirements.

We attended various pitches from different providers and soon realised CogniSoft’s system was the most complete and polished.

Benefits of working with CogniSoft?

Working with CogniSoft has brought numerous benefits to our business. Once we purchased their software, the level of support we received in tailoring it to our specific needs was invaluable.

Having a dedicated implementation manager working closely with us throughout the entire process, helped us through the setup phase and ensured we understood the reports.

Stand out moment

We had several standout moments during our experience with CogniSoft. Firstly, during the tendering process, it became evident that CogniSoft was able to meet our requirements effectively. Furthermore, CogniSoft has a strong reputation within the industry, which further solidified our trust in their capabilities.

The way the system was explained to us was concise and the software is intuitive and user friendly, many of the operations are repetitive (in a positive way), and the functionality is consistent, which is helpful when training users.

How has your experience with CogniSoft been so far?

Our experience with CogniSoft has been nothing but positive. The level of after care and support we have received has been fantastic. We appreciate the regular meetings with our dedicated account manager, who is highly attentive to our needs as customer. Their proactive approach and responsiveness have been commendable.

We also receive invites to away days, sharing developments and the support desk is very good. We have been impressed with the way things are reported and resolved in a logical, precise, professional and effective manner.

YETI features:

  • In-built forms covering all major funding streams including DWP, ESFA, ESF and Big Lottery
  • Sector specific standard reports and validated funding claims
  • Dashboards for information sharing at a glance
  • Employer Engagement and CRM tracking interactions from all stakeholders
  • Managed access, limiting sensitive data to access from key personnel only
  • GDPR ready, with tools to help organisations meet data protection requirements and respond to data subject requests
  • Fully web-based and ISO 27001 Security Certified

Contact us for a free demo or to find out more about CogniSoft YETI.