This week saw the launch of CogniSoft YETI within Interserve Learning and Employment’s skills-related business. The new system will manage claims for all programmes including those funded by the European Social Investment Fund (ESIF), Apprenticeships, Adult Education Budget and Traineeships.
Interserve is one of the UK’s largest suppliers of the government’s Work Programme and one of the leading providers of the Education and Skills Funding Agency (ESFA), helping up to 14,000 apprentices each year. YETI was selected to support Interserve’s programmes and provide alignment between its diverse employment and skills provision. This is being achieved by using a shared application for all business types, all contracts and across all regions to enable a single, joined up and consistent journey for each customer.
Wayne Lord, Corporate Services Director at Interserve commented, ‘This paves the way for many of the planned innovations which we’re driving through our major change programmes in 2017 to enhance our service offer and ultimately our customer experience. The new system provides a host of benefits over our previous approach, such as workflow and dashboard technology to drive real-time management of tasks, through the user-friendly web based interface.’
YETI seamlessly integrates with a number of Interserve’s existing applications through modern and secure integration technology and provides online facilities to remove or reduce paperwork, filing, postage, printing and travel costs, also contributing to the company’s sustainability agenda. The centralised reporting of all contract data provides full visibility of the end-to-end customer journey to help feed the business intelligence process.
CogniSoft’s Operations Director Emma Cook remarked, ‘We would like to congratulate everyone at Interserve and CogniSoft who has worked on this migration and deployment. Interserve has been using YETI extensively for Employability programmes so it’s fantastic to now see them using our services for its Skills delivery as well.’
Interserve is using a wide range of YETI modules, including electronic signature capture and the new Apprenticeship Portal.