Can YETI help you?
YETI is a flexible, web-based CRM system that provides effective support to employability providers across a wide range of contracts by enabling them to record and track their complete customer journey and accurately evidence the outcomes.
YETI Welfare to Work features:
- Vacancy management tools
- Employer engagement functionality
- Communications integration with telephony and messaging providers
- Full claims handling and performance reporting
- Step-by-step workflow module
- Dashboards and interactive landing pages
- Detailed reporting and programme analysis tools
- Automated sanction email function
- Automated PRaP referral
- Universal job match integration
YETI’s powerful workflow and case-load management functionality helps providers to drive performance and efficiency, and puts the customer journey at the centre of your data recording.
Core functions such as appointment booking, diary management, customer attendance, timetabling and job search / matching are designed to manage the customer journey. Welfare to Work advisors can easily access, update and monitor individual caseloads from any location.
Processes are supported by software that is tailored to meet customer’s needs and gives staff the tools they need to be effective; dashboards, custom forms, step-by-step workflow, automated communications, including auto-sanction and automated PRaP referrals – simplifying administration and allowing staff to focus on supporting clients and ensuring DWP returns are accurate.
YETI provides organisations with the cost effectiveness of an off-the-shelf product, but with the capability to configure the system to support their customer journey.
We are new to working with CogniSoft and have been really impressed with their commitment to delivering what has been a very complicated project on time. They understand our sector well and are able to ensure our CRM solution remains client-centred whilst meeting government funding guidelines. They have quickly become a valuable and trusted partner to Adviza
CogniSoft worked with us on the implementation of our software to meet the needs of our Community Investment Team. Our experience so far has been very positive.
We’ve been using CogniSoft for almost a year, have had no quibbles at all. Plus it’s one of the most affordable if you are a smaller company.
Our relationship with CogniSoft has been very positive; they understand our needs and we are looking forward to using YETI.
I’d recommend CogniSoft’s software. Really simple and intuitive interface and offers all the functionality you need for an MIS and claims engine.
It has been quite daunting with much to learn, not only with YETI but the FIS system etc. Without Amanda’s first class help I wouldn’t feel as confident as I do now. She has been very patient, explained issues carefully, has a friendly personality and nothing has been too much trouble for her. Brilliant!