Welfare to Work

YETI supports the delivery of key employability and Welfare to Work programmes such as Building Better Opportunities (BBO), the DWP Work and Health Programme, Working Wales and the Scottish Work Able Programme.

Effective case management tools help employment professionals efficiently deliver the full range of DWP, ESF, LEP, Scottish Government and local authority contracts within a single, web-based system.

Can YETI help you?

YETI is a flexible, web-based CRM system that provides effective support to employability providers across a wide range of contracts by enabling them to record and track their complete customer journey and accurately evidence the outcomes.

YETI Welfare to Work features:

  • Vacancy management tools
  • Employer engagement functionality
  • Communications integration with telephony and messaging providers
  • Full claims handling and performance reporting
  • Step-by-step workflow module
  • Dashboards and interactive landing pages
  • Detailed reporting and programme analysis tools
  • Automated sanction email function
  • Automated PRaP referral
  • Universal job match integration

YETI’s powerful workflow and case-load management functionality helps providers to drive performance and efficiency, and puts the customer journey at the centre of your data recording. Core functions such as appointment booking, diary management, customer attendance, timetabling and job search / matching are designed to manage the customer journey. 

Welfare to Work advisors can easily access, update and monitor individual caseloads from any location. Processes are supported by software that is tailored to meet customer’s needs and gives staff the tools they need to be effective; dashboards, custom forms, step-by-step workflow, automated communications, including auto-sanction and automated PRaP referrals – simplifying administration and allowing staff to focus on supporting clients and ensuring DWP returns are accurate.

YETI provides organisations with the cost effectiveness of an off-the-shelf product, but with the capability to configure the system to support their customer journey.

Request a demo

Read our case studies to find out how we have helped Welfare to Work organisations.


Our relationship with CogniSoft has been very positive; they understand our needs and we are looking forward to using YETI.
Tracey WalshEmployment Initiatives ManagerGolden Gates Housing Trust
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