YETI is a flexible, web-based CRM system that provides effective support to employability providers across a wide range of contracts, enabling them to record and track their complete customer journey. YETI enables Employability Providers to accurately measure and evidence their outcomes which is critical for funding and further bid writing.
Programmes supported include the full range of DWP including Restart, UKSPF, LEP, GLA, Scottish Government, Welsh Government and Devolved funded UK SPF and local authority contracts.
YETI Employability Features:
- Client Self Service Portal
- Interactive, process-driven dashboards
- Customisable Data Entry forms
- Workflow Management
- Powerful case management features
- Employer engagement functionality
- Vacancy matching tools
- Communications integration with telephony and messaging providers
- Full claims handling and performance reporting
- Detailed reporting and programme analysis tools
- Automated email/text messages for reminders and information
- Handles PRaP data
- Prime and Sub Contractor model
How can YETI Help?
YETI’s powerful case-load management features helps providers to drive performance and efficiency, providing Advisors with up to date information and task driven reminders.
Our dashboard functionality puts the customer journey at the centre of your data recording, supporting your delivery processes with workflows to drive efficiency. Core functions such as appointment booking, diary management, customer attendance, timetabling and job search / matching sit alongside the case management features including intervention, outcome and output recording, action planning and assessment recording/distance travelled to manage your programmes customer journey. Automated communications are sent based on key activities providing timely reminders and information, driving engagement and attendance
Intuitive and customised to support your processes
Advisors can easily access, update and monitor individual caseloads from any location. Data Entry forms are customised to support rather than drive your data entry requirements, with only the fields that are needed being displayed. Terminology can be changed to match your language …whether you refer to a Client, Customer, Participant or something else it is reflected in the system
Using the Self Service Portal, Clients can track their progress against their action plan, use the vacancy matching facilities and view their assessments and distance travelled, keeping them on top of their own progress.
Processes are supported by software that is tailored to meet customer’s needs and gives your users the tools they need to be effective; custom forms, interactive dashboards, automated communications – simplifying administration and allowing them to focus on supporting their clients and ensure returns are accurate.
YETI provides organisations with the cost effectiveness of an off-the-shelf product, but with the capability to configure the system to support their customer journey.
Prime and Sub Contractor Delivery support
For contract Primes our Prime/Sub model enables your sub contractors to log directly into your system, only have access to the data that their organisation is delivering. Sub Contractors have access to real time Management Information on their own data, enabling them to use their own data to drive success and deliver more effectively.
