Background

Sunderland Council Learning and Skills Service partners with the council to deliver a range of adult education and community learning programmes. Their goal is to help individuals realise their potential, strengthen communities and contribute to the local economy.

Since 2018, the service has used CogniSoft’s case management solution, YETI, to manage delivery and reporting across multiple programmes.

The Challenge

Before moving to YETI, Sunderland Council had to transition from an MIS provider that was closing, which meant transferring data quickly and ensuring continuity across all contracts. They also needed a system capable of managing multiple services and returns while staying up to date with changing funding requirements. Staff required a solution that was both flexible and easy to use, allowing them to adapt to future service needs.

The Solution

YETI provided a smooth transition, keeping the council’s data intact while enabling staff to navigate the system confidently. The platform remains intuitive, up to date and supported by readily available modules.

CogniSoft’s support has been particularly valuable in guiding staff through changes, including procurement and system updates.

Why Sunderland Council Learning and Skills Service chose CogniSoft?

“The flexibility of YETI and the ease of adding modules as needed were key factors in choosing CogniSoft. The system offered a significant improvement over previous platforms, accommodating multiple contracts while remaining aligned with funding requirements. It was clear that CogniSoft provided a practical, client-focused solution with responsive support.”

Benefits of working with CogniSoft?

• Open and responsive communication
• Clear explanations for technical queries
• Training suited to all experience levels
• Updates managed directly by CogniSoft for convenience
• Dedicated support from an account manager

Stand out moment

“A standout aspect of the partnership has been the combination of system flexibility and personal support. From early adoption to ongoing updates, CogniSoft has consistently offered practical solutions, effective communication and training that suits all users.”

How has your experience with CogniSoft been so far?

“Overall, the experience has been overwhelmingly positive. Nothing is too much trouble and support is always available.”