Case Study: The People Hub project at Cornwall Council
The People Hub’s project at Cornwall Council is part of the wider economic development activity that aims to create jobs, increase productivity, upskill Cornwall’s workforce and as a consequence deliver measurable improvements in Cornwall’s economic performance.
The project is part funded by the European Social Fund and helps people in Cornwall and the Isles of Scilly access the wealth of available employability services and training. The team work 1-2-1 with participants to help them overcome barriers to accessing work.
CogniSoft provided their YETI case management system to help manage the data and the funding requirements for the project.
The project was in partnership with The People Hub who provide support for people over 16 who live in Cornwall and are:
- Unemployed and wondering what options are open to them
- Out of work and looking to retrain or develop new skills
- Recently been made redundant and want to get back to work
- Looking for help with moving forward but aren’t sure where to go
- Anyone in Cornwall and the Isles of Scilly who need support and advice around employment, education and training
The People Hub were recording their data on Excel spreadsheets that were getting increasingly hard to use as more clients came on board, finding it difficult to keep track of their client’s progress and report on their data.
CogniSoft implemented YETI, helping to streamline The People Hub’s processes by moving them from paper based to digital, making the data entry quicker for the team on the ground and easier for the compliance team to check and run reports. YETI also provides The People Hub with an oversight of information for all of their users at any given time from any location.
However, not only do CogniSoft provide specialist case management software, customers also benefit from the knowledge and experience of their Implementation Consultants in the sector. The CogniSoft Implementation Consultant helped The People Hub through the process step by step and provided advice and guidance from past projects to ensure that the software supported the project’s processes to maximum effect.
Since working with CogniSoft, The People Hub reported that their systems were much quicker and that their users can access their information anywhere.
Their users find it easier to work with their clients and it is simple to navigate through the flow of forms within the system.
Finally, the compliance team now have the information to hand to understand where everyone is in the process, this gives them much richer management information and the ability to run the reports required to secure their funding.
Why the client chose CogniSoft
CogniSoft configured YETI to support The People Hub’s processes, so it better suited their needs. Our implementation team helped the client with 1-2-1 sessions, gathering requirements, discussing best practice and guiding them through the process to make the best decisions about the software.
- In-built forms covering all major funding streams including DWP, ESFA, ESF and Big Lottery
- Sector specific standard reports and validated funding claims
- Dashboards for information sharing at a glance
- Employer Engagement and CRM tracking interactions from all stakeholders
- Managed access, limiting sensitive data to access from key personnel only
- GDPR ready, with tools to help organisations meet data protection requirements and respond to data subject requests
- Fully web-based and ISO 27001 Security Certified